Our return policy is for store credit only. Orders that are shipped are only eligible for return if they are received by LaRue Chic Boutique within 14 days of the original ship date with Return Form. (Download Return Form HERE) Due to the extremely fast moving pace of our inventory we have a very strict return policy in place. Please understand that we are unable to bend the rules for anyone, as that would be unfair to other LaRue shoppers. All discounted and/or sale items (31% or more), jewelry, hats, scarves, swimsuits, sunglasses, gloves, belts, custom items, gift certificates, discounted and/or sale items are all sales final and can NOT be returned or exchanged.
All merchandise must be returned to us in their original, unworn, unwashed, smoke-free, pet hair-free condition with original tags attached. Shoes must be returned in their original shoe box without any damage to the box. If returned items have been tried on and they have make-up and/or deodorant on them, they will not be accepted as a return and the items will be sent back to you. Original and return shipping fees are non refundable and the responsibility of the customer. You may send your package back by any shipping method you prefer. However we highly recommend a trackable shipping method. LaRue Chic Boutique is NOT responsible for returns lost in the mail. Once we receive your package, your return will be processed within 2-5 business days. You will receive your store credit code via email when your return is processed. If any items are past the 14 day limit or do not fit the return guidelines, the items will be sent back with a future order. We will hold non-returnable merchandise for 30 days. After 30 days, the items will be donated to charity.
IN-STORE PICK UP
If you live in or around Royse City, TX and would like to choose our "In-Store Pick Up" option instead of having your order shipped, you must pick up your purchase within 14 days of the transaction date. If you fail to meet these terms and we can not reach you, the item will returned to the sales floor and you will be issued a store credit for the amount of the order. Return policy remains the same as above. No shipping or handling charges are applied if selected. Once your order is received and processed you will receive a second email indicating that your order is ready for pickup. *PLEASE NOTE* If you chose In-Store Pick Up by mistake the In-Store Pick Up Policy still applies to your order. If you have not contacted us within 14 days of the transaction date to pay for your shipping, the item will returned to the sales floor and you will be issued a store credit for the amount of the order. EXCHANGES We technically no longer have the ability to do exchanges because we are unable to guarantee that an item will not be sold out once we receive your return. We do not do any holds on online merchandise. The best way we can recommend making an “exchange” is to go ahead and purchase the item in the size that you are needing and then send the incorrect size back to us for a full refund. This way you are still able to get the correct size you are wanting.
If you feel you have received defective merchandise or you were shipped incorrect merchandise, you must contact us within 3 days of receipt. NO EXCEPTIONS.